Shipping policy

SHIPPING COST

A flat $5 per order, and free on any order of $30 or more. The same rate applies to every Australian address — there is no surcharge for regional or remote delivery, and nothing is added at checkout beyond the $5.

WHERE WE SHIP

Australia only. We do not currently ship internationally.

We deliver to street addresses, PO Boxes and Parcel Lockers.

DISPATCH

We post your order within 1 to 2 business days of receiving it.

Orders placed on a weekend or public holiday are processed from the next business
day. We post from Victoria.

If anything is going to take longer than that, we will email you.

HOW LONG IT TAKES

Total delivery time is our dispatch time plus Australia Post's transit time.

We send with Australia Post Parcel Post. Once the parcel is in their hands the
transit time is theirs, not ours, but as a guide:

- Melbourne and Victoria — 2 to 4 business days
- Sydney, Brisbane, Adelaide, Canberra — 3 to 5 business days
- Perth, Hobart, Darwin — 4 to 7 business days
- Regional and remote — add 2 to 5 business days

So for most metropolitan addresses, expect your order within about a week of
placing it.

These are Australia Post's own published guides, not guarantees. Expect delays
around Christmas and over long weekends.

TRACKING

You get a confirmation email when you order, and a second email with an Australia
Post tracking number when the parcel is posted. If the tracking email has not
arrived within three business days, check your spam folder, then email us.

IF YOUR PARCEL DOES NOT ARRIVE

Email sales@azay.com.au with your order number. We will lodge an enquiry with
Australia Post on your behalf.

If a parcel is lost or damaged in transit, that is our problem, not yours — we
will send a replacement or refund you in full, whichever you prefer. You do not
have to chase Australia Post yourself.

WRONG ADDRESS

Please check your delivery address at checkout. If you spot a mistake, email us
straight away and we will fix it if the parcel has not already gone out.

Once a parcel is posted to an address you gave us we cannot redirect it, and a
parcel returned to us as undeliverable will be re-sent at your cost.

RETURNS

See our Refund Policy for returns, change of mind, and your rights under the
Australian Consumer Law if something is wrong with the product.

CONTACT

AZAY Pty Ltd
ABN 36 638 228 109
sales@azay.com.au