Refund policy
RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your
item to request a return.
To be eligible for a change-of-mind return, your item must be in the same
condition that you received it, unused, and in its original packaging. You'll
also need your order number or proof of purchase.
To start a return, contact us at sales@azay.com.au. If your return is accepted,
we'll send you instructions on how and where to send your package. Returns are
sent to:
AZAY
28 Cultivation Circuit
Clyde VIC 3978
Australia
Items sent back to us without first requesting a return may not be accepted.
This does not apply to faulty items — see below.
For a change-of-mind return, you pay the return postage. We recommend a tracked
service, as the item remains your responsibility until it reaches us.
You can always contact us with any return question at sales@azay.com.au.
DAMAGES AND ISSUES
Please inspect your order on arrival and contact us immediately if the item is
defective, damaged, or if you received the wrong item, so we can evaluate the
issue and make it right.
YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW
This section is separate from change of mind, and your rights here are stronger.
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure,
and to compensation for any other reasonably foreseeable loss or damage. You are
also entitled to have the goods repaired or replaced if they fail to be of
acceptable quality and the failure does not amount to a major failure.
If your AZAY pet hair remover is faulty, damaged in transit, not as described, or
does not do what we said it would:
- We pay the return postage. Not you.
- We refund the original delivery charge as well as the purchase price, where a
refund is the appropriate remedy.
- There is no restocking fee.
- There is no 30-day limit. Consumer guarantees apply for whatever period is
reasonable given the price and the nature of the product.
- We do not require the original packaging.
Nothing in this policy excludes, restricts or modifies any guarantee, right or
remedy you have under the Australian Consumer Law. Where anything written here is
inconsistent with those rights, the Australian Consumer Law applies. You can read
more at accc.gov.au.
EXCEPTIONS
We cannot accept change-of-mind returns on gift cards.
Your rights under the Australian Consumer Law are not affected by this, and apply
to every item we sell, including discounted and multi-buy orders.
EXCHANGES
The fastest way to get what you want is to return the item you have, and once the
return is accepted, make a separate purchase for the new one.
CANCELLING AN ORDER
If your order has not been dispatched yet, email us and we will cancel it and
refund you in full. Once it is in the post, treat it as a return.
REFUNDS
We will notify you once we have received and inspected your return, and let you
know whether the refund was approved. If approved, you will be refunded
automatically to your original payment method within 5 business days. Your bank
or credit card company may take a few days more to post it.
If more than 10 business days have passed since we approved your refund and you
have not seen it, contact us at sales@azay.com.au.
CONTACT
AZAY — sales@azay.com.au