Where we ship
Australia-wide. We ship from Australia, so there is no international wait and no customs.
Cost
Flat $5 standard shipping, and free on any order of $30 or more.
The $5 is the entire shipping cost — Australia-wide, metro or regional, with nothing added at checkout beyond what is shown here.
One roller is $29.95, which sits just under the $30 threshold, so a single roller ships for $5. Two or more ship free. We would rather say that plainly here than have you find it at the payment step.
How long it takes
Orders are dispatched within 1 business day. Delivery is by Australia Post:
- Metro VIC, NSW, SA, ACT — usually 2–4 business days
- QLD and TAS metro — usually 3–5 business days
- WA, NT and regional areas — usually 5–8 business days
These are Australia Post's estimates, not guarantees. Delivery can take longer during peak periods or in the event of network delays.
Tracking
You'll get an email with a tracking number as soon as your order is dispatched. If it hasn't arrived and tracking hasn't updated in 5 business days, email sales@azay.com.au and we'll chase it.
Wrong address
If you've entered the wrong delivery address, email us straight away. If the parcel hasn't been dispatched we can change it. Once it's with Australia Post we can't redirect it.