Change of mind
If you change your mind, you can return your AZAY within 30 days of delivery for a refund, provided the item is unused and in its original packaging. Return postage is at your cost. Email us at sales@azay.com.au and we'll send you the return address.
Once we receive the item we'll refund the purchase price to your original payment method, usually within 5 business days.
Faulty, damaged or not as described
This is separate from the policy above, and it is not limited by it.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
These rights apply regardless of how long ago you bought the item, whether it was on sale, and whatever any other policy on this site says. If your AZAY is faulty or not as described:
- We pay the return postage. You will not be out of pocket to return a faulty item.
- We refund the original delivery charge as well as the price of the item.
- There is no restocking fee.
- There is no time limit we impose on these rights.
Email sales@azay.com.au with your order number and a photo of the problem and we will sort it out.
Proof of purchase
We may ask for your order number or another form of proof of purchase before providing a remedy.
More information
You can read about your rights under the Australian Consumer Law at accc.gov.au.